Description
Thank you for visiting and shopping at SamNailSupply.com. The following are the terms and conditions that constitute our Shipping Policy.
SamNailSupply.com offers free domestic shipping on orders over $100. For Wholesale members, free shipping is available on orders over $2000. Please be advised that marketplace (dropshipping), heavy (35 lbs and over), and oversized (furniture or equipment) items are not eligible for free shipping.
Shipment processing time
All orders are processed within 1-3 business days. Marketplace orders may take 1-3 weeks to be delivered. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout. Your order will be shipped out by shipping carriers such as USPS, UPS, or FedEx. Delivery delays can occasionally occur.
Shipment confirmation & order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, duties, and taxes
SamNailSupply.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
SamNailSupply.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Returns
Notice: PPE products are not subject to our return policy and may not be returned. This includes: face masks, face shields, gloves, table shields, alcohol, and hand sanitizers.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Electric parts and items are not returnable if products are opened or used. We also do not accept products that are gift cards, health or personal care items, intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Please note that a restocking fee of 20% might be imposed for some returned items.
Marketplace items
We do not recommend customers to return the marketplace item because the cost of shipping back the item may be even higher than the value of the product itself. Refunds cannot be accepted if sellers have sent the correct product to customers in good condition, and as described.
Packages that shipped from the USA can be returned to the seller's local warehouse but customers will have to pay for the shipping fees which are the shipping costs from sellers to customers, we will also offer a full product refund when the returned product has not been used or damaged.
Some packages may also have customs clearance problems and can not be delivered to the destination because of a certain country's customs policies.
We will try to help you to solve the customs clearance problem but not resend a new package again because it will not arrive either.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at samnailsupply@gmail.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at samnailsupply@gmail.com and send your item to:
Sam's Nail Supply
9750 Walnut Street, Suite 135
Dallas, TX 75243
United States
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to:
Sam's Nail Supply
9750 Walnut Street, Suite 135
Dallas, TX 75243
United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.