Employee's Handbook
Employee Guidance for In-Store Pick-Up and Store Maintenance
To ensure smooth operations and maintain a professional shopping experience, employees are required to follow these guidelines:
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Processing In-Store Pick-Up Orders
- Every pick-up order must be entered into the website system.
- Obtain the customer's email and create the order on our company website. Ensure the customer receives an email confirmation.
- Double-check all orders for accuracy before finalizing the transaction.
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Restocking Shelves
- If items are out of stock on display shelves, consolidate products to fill empty spaces.
- Do not leave some shelves empty while others are full. A tidy and fully stocked appearance is essential for a good customer experience.
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Merchandise Display
- Shelves must always be organized and visually appealing.
- Push products to the front of the shelves for better visibility.
- For bulk or wholesale items, print labels showing the lowest price available. These labels can be found in the company’s Google Drive.
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Internet Outages
- If the store experiences an internet outage, do not process orders on paper.
- Use a mobile phone to create a hotspot and connect to the Clover system for payment processing.
- If the hotspot is unavailable:
- Use the Shopify app on a phone to create a draft order and process payments there.
- Alternatively, create and complete the order on the company website at samnailsupply.com.
- If the internet remains down, the manager must immediately contact the internet service provider to resolve the issue
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Cashier Space Maintenance Manual
Purpose
To ensure a clean, organized, and professional cashier space that enhances the shopping experience and promotes operational efficiency.
Daily Maintenance Checklist
Before Store Opens
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Workstation Setup
- Ensure the cash register, receipt printer, and card reader are operational.
- Restock receipt rolls, shopping bags, and other supplies.
- Wipe down all surfaces, including the counter, cash drawer, and equipment, with a disinfectant wipe.
- Verify that the POS system is updated and functional.
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Inventory Check
- Confirm that commonly used items like pens, notepads, and tape are stocked.
- Organize items in designated drawers or storage boxes for easy access.
During Store Hours
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Maintain Cleanliness
- Regularly wipe down the counter and frequently touched surfaces.
- Keep the area free of unnecessary clutter, including personal items.
- Handle spills and trash immediately.
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Organize Materials
- Arrange frequently used items neatly on the counter.
- Store personal items in the designated employee area, not in the cashier space.
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Customer Interaction Area
- Ensure credit card machines and customer displays are clean and functional.
- Place promotional materials, if any, in an orderly fashion.
End of Day Closing
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Cleaning and Sanitizing
- Wipe down the entire cashier space, including counters, POS equipment, and customer touchpoints.
- Empty trash bins and replace liners.
- Sweep and mop the floor around the cashier area.
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Restocking
- Refill receipt rolls, bags, and other essentials.
- Check the cash drawer and organize bills and coins for the next day.
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Secure the Space
- Lock away cash, checks, and high-value items as per store policy.
- Turn off and secure POS systems.
Weekly Maintenance Tasks
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Deep Cleaning
- Use approved cleaning agents to thoroughly clean and disinfect the area, including underneath and behind equipment.
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Equipment Check
- Inspect all POS equipment for wear and tear.
- Report any issues or malfunctions to the manager.
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Reorganize Supplies
- Audit supplies and replenish stock as needed.
- Dispose of outdated materials or promotional items.
Important Guidelines
- Personal Items: Avoid leaving personal belongings in the cashier space during shifts.
- Food and Drinks: No food or drinks allowed in the cashier space to prevent spills.
- Uniform Compliance: Ensure a neat appearance to maintain professionalism.
- Emergency Procedures: Familiarize yourself with emergency protocols for equipment failure or theft.
Violation Policy
Failure to maintain the cashier space as per this manual may result in corrective action, including verbal or written warnings, or further disciplinary measures.
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Workstation Setup